Thing #42713981 that annoys the h@#! out of me.

When I begin to recognize the de-escalation techniques the customer service rep on the other end of the phone is using on me.

Since I’m already posting, I want to take this opportunity to thank that one person in Canada for checking out my blog on a semi-consistent basis.  I don’t know who you are but one day I’m going to make good on my “I’m moving to Canada” episodes and we’ll be neighbors. I apologize in advance.


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